Terms and Conditions

 

Pricing

All prices quoted for goods and services include GST. unless otherwise specified. Yoga at House of Prana may from time to time at its absolute discretion, vary its prices based on, amongst other things, any changes in the cost of providing these goods and services to you, by providing prior written notice. Any changes pf the prices will take effect from the date specified in the notice.

Students Pricing

We love and support young people beginning their yoga journey. If you’re a student wanting to try, email us before coming to class and we can process the below discounts for you.

  • Children 10 to 18 years old receive 20% Discount on 1 & 5  Class Credits

Booking Policy

To ensure you can attend your preferred classes you must book ahead of the class using the online booking system available on our website, Momence app. This is required to make sure we have enough space available for each class. Alternatively, you may attend the studio prior to the scheduled start time for any class and join that class subject to availability and space.

Payment must be made at the time of booking. To book a class, you must either have an active membership or class package or make a payment at the time of booking.

Bookings can only be made within your paid fortnight or week. The system will not let members book outside of their paid timeframe. This is so there is equal opportunity for every yogi to book their favorite class. If you would like the freedom of booking well in advance please purchase a 6-month or Annual pass.

Please note: The ’12 week contracts’ for $39.00 and $29.00 memberships are not a pass but a continuous paid membership, and are restricted to the booking conditions stated above.

 

Booking Cancellation Policy

If you have booked into a class and wish to cancel your attendance, you must withdraw from the class through our website, Momence Online site, or mobile app. We do not cancel classes through text messages. In order to cancel your attendance without penalty, you must remove yourself from:

  • AERIAL YOGA – 8 hours prior to commencement of class.
  • All Other Classes – 15 minutes prior to the scheduled commencement time. – there is no cancellation fee for ‘All other classes’.
  • This cancellation policy applies to people on the Yoga at House of Prana membership offering, YHOP Intro offering, YHOP class pack or YHOP single class.  YHOP will not accept cancellations by text, phone, voicemail, email, or any other method other than by using the website, MindBody Online site, or Prana mobile app.

Due to small class sizes for AERIAL YOGA there will be a fee if:

  • Cancellation occurs within 8 HOURS prior to class start time or;
  • A ‘no show’ occurs.
  • Early cancel – cancellation is available until 8 hours before the start of class with no fees occurring.

Cancellation and ‘No Show’ Fees for AERIAL YOGA are below:

  • Late cancel – cancelling within the 8-hour period prior to class start will incur a fee of $5
  • No Show – booking a class and not showing up will incur a fee of $10.
  • Fee payments are automatically processed the following day and the class is credited to your account to use again.

 

Waitlist Policy

  • Joining a class waitlist is worthwhile as spaces often become available.
  • To be notified if a place becomes available, you must be subscribed to Reminders and schedule changes in notification settings. Subscriptions can be edited in your log in/profile information.  choose from email or text.
  • If space becomes available, you will automatically be added to the class and notified by email or text, please accept the booking or decline as soon as possible so the class can be offered to the next person.
  • If your plans change please remove yourself from the waitlist.

 

Membership Cancellation Policy

  • Membership payments can be changed to Direct debit if preferred, this can be arranged by email.
  • 12-week minimum memberships must be paid in full prior to cancelling.
  • Memberships can be cancelled yourself after the minimum period via your account login, from our website or Momence app, alternatively or via email with 3 days notice to [email protected]; phone messages or SMS/messenger will not be accepted. Please make sure you have removed yourself from any future classes to avoid being charged a no-show or late cancellation fee.
  • Flexible memberships* (including Virtual memberships*) can be canceled from your account profile; www.houseofprana.com – yoga – Log in – My info – Account. Log in via a browser, phone apps don’t have this feature.   *If downgrading or upgrading to another membership while already fulfilling a 12 Week minimum contract the new flexible membership will be fixed until the terms of the 12-week contract are achieved… Please see the downgrading & upgrading memberships.

Membership Suspension Policy

  • Suspensions during the minimum period are available in the following circumstances. During forced government closures to House of Prana will automatically resume upon reopening; Or upon an email of a doctor’s certificate should you be unable to practice due to serious illness; the minimum period of 12 wks must be observed at a future date;
  • The suspension can be for any period, as long as the minimum period of 12 wks is observed at a later date;
  • Seven days’ notice by email prior to the suspension date is required (so we can activate in time);
  • Suspension is unavailable during the 12-month membership, this membership has a bonus of 1 month in lieu of suspensions. Suspensions are available upon a Doctor’s recommendation certificate stating longer than 1 month.

Introductory Offer – 30 Days for $50.00

  • Unlimited yoga for 30 days.
  • The pass commences on the date of the first visit.
  • No suspensions
  • No refunds
  • No holds
  • No sharing of passes or transfers of pass

$39 Weekly Unlimited Classes (Minimum 12-week Contract)

  • 12 weeks of minimum commitment at the agreed rate. Auto-renew after 12 weeks, until we receive cancellation notice via email; not phone messages, or SMS/messenger;
  • At any time, the direct debit can be upgraded to unlimited classes per wk, or downgraded again;
  • Suspensions during the minimum period are available in the following circumstances: During forced government closures to House of Prana, and will automatically resume upon reopening; Or upon an email of a doctor’s certificate should you be unable to practice due to serious illness; the minimum period of 12 wks must be observed at a future date;
  • The suspension can be for any period, as long as the minimum period of 12 wks is observed at a later date;
  • Seven day’s notice by email prior to the suspension date is required (so we can activate in time);
  • Payments are processed automatically each fortnight until you notify the studio that you wish to cancel your membership;
  • If the membership price rises, it will automatically occur anytime after the initial 12 weeks, you will be given 2 weeks’ notice via email to opt-out if you don’t wish to continue;
  • Direct debit payments are processed by Ezidebit Pty Ltd (ACN 096902813) on behalf of House of Prana;
  • By accepting this contract you authorise Ezidebit to process payments, for more information on Ezidebit please see our website.

$14 Weekly Unlimited Virtual classes (No fixed contract)*

  • Unlimited Virtual memberships can be started and stopped at any time. No minimum contracts. *If downgrading from another membership with a minimum 12-week contract then the virtual membership will be fixed until the 12-week minimum contract has been achieved. 
  • I understand that I will be billed $14 automatically each week and I agree with the below details of how the direct debit system works.
  • Payments are processed automatically each week until you cancel the membership online or notify the studio you wish to cancel.
  • Cancel anytime yourself online – Login to your profile/account from our website using a browser (please note: phone apps don’t have this feature). Go to houseofprana.com – yoga – Login – My Info – Account.
  • If you wish to cancel via email, [email protected] 7 days’ notice is required so we can activate it in time.
  • Direct debit payments are processed by Ezidebit Pty Ltd (ACN 096902813) on behalf of the House of Prana.
  • Prices are inclusive of bank fees and credit card charges.
  • By accepting this contract you authorise Ezidebit to process payments, for full terms and conditions scroll to the bottom of our website.

12 Months Unlimited 

  • Upfront payment of $1500.00
  • 12 Months + 1-month bonus (13 months in total)
  • Begins on the date purchased or otherwise stated
  • Unlimited in-studio + virtual classes
  • No suspensions
  • No pass cancellations
  • No exchanges
  • No refunds
  • Please be advised late cancellations or no-shows may incur a fee. Please see the above Class Cancelation Policy.

Travelling Yogi Pass

  • Available to non-residents of Launceston (exceptions may be made by the Director of the Studio)
  • Upfront payment of $65.00
  • Valid for 7 days from the first visit
  • Non-refundable
  • No transfers
  • Non-membership, no ongoing fees
  • Includes mat hire for every class that you attend
  • Unlimited classes and including all classes on the schedule)
  • If a class is cancelled please email [email protected] and our wonderful Admin team will make sure it is credited back to your account. Please be advised late cancellations or no-shows may incur a fee. Please see the above Class Cancelation Policy.

5 Class Credits

  • Upfront payment of $110.00 for five classes.
  • No-Ongoing fees
  • Activates on first booking, valid for 8 weeks 
  • Can be used for in-class or virtual classes
  • No Transfers
  • No Refunds
  • If a booked class is cancelled for any reason it is credited back to your account to use again.
  • Please be advised late cancellations or no-shows may incur a fee, see the above Class Cancelation Policy
  • Please pre-book classes online

1 Class Credit

  • Upfront payment of $26.00
  • No-Ongoing fees
  • Activates on first booking, valid 30 days 
  • No transfers
  • No refunds
  • If a class is cancelled it will be credited back to your account to use again
  • Late cancellations or no-shows may incur a fee. Please see the above Class Cancelation Policy
  • Please pre-book all classes prior to arriving at the studio

Waiver:

Customer Waiver:

1. I HEREBY WAIVE AND RELEASE, indemnify, hold harmless, and forever discharge House of Prana, Bikram Yoga Launceston Pty Limited and its staff, employees, officers, directors, affiliates, successors and assigns, coaches, teachers, and trustees of and from any and all claims, demands, debts, contracts, expenses, cause of action, lawsuits, damages, and liabilities, of every kind of nature, whether known or unknown, in law or equity, that I ever had or may have, arising from or in any way related to my participation in any of the events or activities conducted by or on the premises of, or for the benefit of, House of Prana, Bikram Yoga Launceston PTY LTD.

2. I understand that the activities in which I participate may cause serious injury or death. On behalf of myself, my heirs, assigns, administrators, executors, and next of
kin, I waive all claims of damage, injuries, and death sustained to me or my property, that I may have against the aforementioned release party to such activities, including claims in tort, contract, equity, or otherwise.

3. I acknowledge, agree, and represent that I AM IN GOOD HEALTH, suffer from no PHYSICAL or MENTAL CONDITIONS, and am able to participate in the activity. If you are in any doubt, please seek advice from your medical practitioner and do not participate in this activity.

4. I further agree and warrant that if at any time in the future my mental or physical health changes I will IMMEDIATELY DISCOUNTINUE further participation in the activity.

5. By this Waiver, I assume all risk, and take full responsibility for any personal injury; death, damage, or loss of personal property, associated with the activities provided by House of Prana or
Bikram Yoga Launceston Pty Limited, including but not limited to Yoga, Hot Yoga, Hot Pilates, and Red Light Therapy Photobiomodulation.

6. I understand the tuition paid herewith and such registration fees paid hereafter are non-refundable, except for such refunds, if any are made which shall be entirely within the discretion of the management.

7. This WAIVER AND RELEASE contains the entire agreement between me and House of Prana (Bikram Yoga Launceston Pty Limited) and supersedes any prior written or oral agreement between us concerning the subject matter of this WAIVER AND RELEASE. The provisions of this WAIVER AND RELEASE may be waived, altered, amended, or repealed, in whole or in part, only by written agreement of the parties.

8. The provision of this WAIVER AND RELEASE will continue in full force and effect even after the termination of the activities conducted by, on the premises of, or for the benefit of House of Prana, whether by agreement, by operation of law, or otherwise.

9. I have read, understood, and fully agree to the terms of this WAIVER AND RELEASE and confirm that I have been given an opportunity to seek independent legal advice and have waived this opportunity.

10. I have signed this agreement freely, voluntarily, under no duress or threat of duress, without inducement, promise, or guarantee being communicated to me.

11. My signature is proof of my intention to execute a complete and unconditional WAIVER AND RELEASE of all liability to the full extent of the law.

 

Membership Waiver:

I understand that I will be billed my agreed fee, as per chosen Membership below, at the agreed weekly or fortnightly intervals, and I agree with the below details of how the direct debit membership works.

1. UNLIMITED CREDITS WEEKLY MEMBERSHIP
– 12 weeks minimum commitment at the agreed rate. Auto-renew after 12 weeks.
– At any time this membership can be downgraded to 2 Class Credits Weekly, without changes to the 12-week minimum period start date.
– Membership can be canceled anytime after the minimum commitment.

2. 2 CREDITS WEEKLY MEMBERSHIP
– 12 weeks minimum commitment at the agreed rate. Auto-renew after 12 weeks.
– At any time, the direct debit can be upgraded to Unlimited credits weekly, without changes to the 12-week minimum period start date.
– Membership can be canceled anytime after the minimum commitment.

3. SUSPENSIONS
– Suspensions are not available for Memberships, unless in the following circumstances;
– Forced government closure of House of Prana; memberships will automatically resume upon reopening;
– Serious illness or injury; upon an email of a doctors certificate; the minimum period of 12 wks must be observed at a future date;

4. PRICE RISES
In the event of a price rise, you will be notified 3 weeks prior via email or text to opt-out if you don’t wish to continue; The price rise will occur automatically 21 days from the notice.

5. CANCELLATION
– Cancelling a membership from your profile is available after the minimum commitment.
– Cancellation is available via your profile or email the studio to do it for you.
– When requesting a cancellation, or requesting an upgrade or downgrade of a membership, notify the studio via email with 3 days’ minimum notice (so we can activate in time);

6. PAYMENTS
– Payments are processed automatically each week (or fortnight) until you cancel your membership or notify the studio via email that you wish to cancel your membership after the minimum time;
– Payments are processed by Stripe on behalf of House of Prana; By accepting this contract you authorise Stripe to process payments.
– Payments are non-refundable.

 

Child Booking Waiver:

I hereby agree to the following:

My child/teen has permission to attend a yoga class at House of Prana.

My child/teen is participating in classes or services during which she/he will receive information and instruction about yoga and health.  I recognize that yoga requires physical exertion, which may be strenuous and may cause physical injury, and I am fully aware of the risks and hazards involved. I understand that it is my responsibility to consult with a physician prior to and regarding my child’s participation in any physical fitness program, including yoga.  I represent and warrant that my child has no medical condition that would prevent her/his participation in physical fitness activities.

In consideration of being permitted to participate in the yoga classes, I agree to assume full responsibility for any risks, injuries or damages, known and unknown, which my child might incur as a result of participating in the classes. In further consideration of being permitted to participate in the yoga classes, I knowingly, voluntarily, and expressly waive any claim I may have against the instructor, the owner, or the leaseholder of the building for injuries or damages that my child may sustain as a result of participating in classes or workshops held at House of Prana.

If my child participates in other classes or events at House of Prana (such as Hot Pilates or Aerial Yoga) I will also assume full responsibility for any injuries that may result from her/his participation, with the same considerations that this waiver stipulates for yoga.

I have read the above release and waiver of liability and fully understand its contents.  I voluntarily agree to the terms and conditions stated above

Privacy Policy

Information We Collect

The type of information we collect is based on the information you give us including but not limited to your name, address, date of birth, email address, and phone number or credit card information (Personal Details). Any credit card information is not retained or stored on our site. This is only captured and used to process any payment you make when purchasing or subscribing to our products and services. In addition, we may also collect and store data relating to your image (if you have attended our class either online or at a studio) your fitness interest, and your preferences which are captured from comments you make on any of our social media platforms.

We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services and to mail e-newsletters.

We may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with our customer support.
Information about you may also be provided to us from other sources that is we may receive information from organisations we work closely with (third parties) e.g. business partners, authorised distributors, health and fitness clubs, or other organisations that we work with to promote our brand, products, and services.
We are also obliged to advise that should you connect with our business via social media platforms, or features of our website which in turn connect to your own online profiles or social media accounts, we may collect any information which you have permitted to be shared or made available via the settings of those individual social media accounts, e.g. if you access or like us on Facebook, we will, in turn, have access to your profile and data of your Facebook page. You may change the privacy and security settings of your own social media accounts to control the personal details available from time to time.

 

Use of Information

We may use personal details collected from you to the extent permitted by the applicable law for the purpose of providing you with direct marketing material, updates regarding our website, and information in the form of a newsletter. This will only apply if you have registered or subscribed to receive our products and services about our classes whether by registering your details to attend at a studio or via an online class with us. We will also use your personal details to correspond with you as to changes in our services and to inform you of account and policy changes that may happen from time to time. However, if you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned immediately.
Individual profiles and company details are not used for any other purpose. Your Personal Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect our copyright, trademarks, and other legal rights.

We may use your personal details to allow you to participate in interactive features of our business, including data analysis, research and testing, statistical, editorial feedback, and survey purposes. Of course, you may opt-out at any time.

Before using any Personal Details we will undertake a balancing test to determine and ensure that our legitimate interests are not outweighed by your interest or fundamental rights and freedom which require protection of the personal details.

We will use all reasonable means to protect the confidentiality of your Personal Details while in our possession or control. We will not knowingly share any of your Personal Details with any third party other than our service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws. Please contact us if you require specific details.

Any non-personal information, communications, and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used, and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how, or techniques contained in such information for any purpose, including developing, manufacturing, or marketing products.

 

Cookies and Pixels

A cookie is a small file placed in your web browser that collects information about your web browsing behavior. The use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address, or telephone number). Most web browsers automatically accept cookies but you can choose to reject and block cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.

Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third-party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.

 

Disclosure of your Information in certain circumstances

We may from time to time need to disclose certain information, which may include your Personal Details, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Details to protect the rights, property, or safety of houseofprana.com, our customers, or third parties.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets, or otherwise) customer information, which may include your Personal Details, could be disclosed to a potential purchaser under a confidentiality agreement. We would only disclose your information in good faith and where required by any of the above circumstances.

 

Third Parties

We do not and will not sell or deal with personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property, or safety of upstatestudios.com.au, our customers, or third parties or if required by law.

We may, however, use it in a general sense without any reference to your name, or your information to create marketing statistics, identify user demands and assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

 

Retention of Personal Details

Any information and Personal Details which we collect are retained only if we need them to support and operate our business or when (permitted by law) we have a purpose for using the information that requires us to retain same.

Subject to applicable legislative requirements, if you cease to be a subscriber or customer of our business we will only hold your personal information for a period of 18 months following the cancellation of your subscription/account. When we no longer require Personal details we or any of the third-party suppliers we use, will be required to delete the personal details.

 

Security of your Personal Details

We will at all times maintain physical, technical, and administrative safeguards in order to protect the personal details you provide to our staff, via our website or social media platforms. Our security technology is regularly tested and updated and we will restrict access to your personal details to those employees of our business who need to know that information in order to provide benefits, information, or our services to you. We will train our employees to observe and understand the importance of confidentiality and maintaining confidentiality to maintain the privacy and security of your personal details. We are committed to taking disciplinary action in or enforcing the responsibilities and obligations surrounding the privacy of your personal details.

 

Change of Details or Opt-Out

You may change your Personal Details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure server. Houseofprana.com’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored by us on our servers.

You may at any time choose to opt out and seek that we delete your personal details. For any customer who opts out, we will update our records accordingly to ensure that their personal details are removed from our systems, particularly in relation to marketing and promotional materials and newsletters.

 

Changes to this Policy

Subject to the applicable legislation we may update and change this Privacy Policy at any time. We will tell you and alert you to any changes and ensure a copy of the updated policy is made available either online or via post to you. Any modifications or changes we make will be effective immediately unless otherwise stated in this policy. If required by the applicable laws, we will seek your consent for such changes and also provide you an opportunity to withdraw and cancel your subscription or membership with our business.